89cd's Privacy Policy

1 What Types of Information We Collect

We collect various types of information when you register on the 89cd platform and use our services. This information is used to improve our service quality and personalize your experience.

Personal Identification Information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for verification purposes only)
• National ID card or passport number (for KYC verification)

Financial Information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts

Technical Information:

• IP address and device information
• Browser type and version
• Login time and date
• Activity logs on the platform

2 How We Collect Information

89cd collects your information in the following ways:

• Direct Collection: Information you provide during account registration forms, the KYC verification process, and when contacting our support team.
• Automatic Collection: Information automatically collected while using the platform through cookies, web beacons, and similar technologies.
• Through Third Parties: Information received from payment providers and fraud prevention services.
• Through Service Use: Gaming activity, betting history, and reward redemption information.

3 How We Use Your Information

89cd uses your personal information only for the following legitimate purposes. Your information is not used for any unauthorized or unrelated purpose.

1. Account Management: Your information is used to create, verify, and keep your account secure.
2. Identity Verification: Your information is used to complete age verification (confirming 21+) and the KYC process.
3. Financial Transaction Processing: To process deposit and withdrawal requests and to maintain transaction history.
4. Customer Service: To resolve your issues through 24/7 live chat support.
5. Fraud Prevention: To prevent illegal activity, account hacking, and financial fraud.
6. Legal Compliance: To retain information necessary to comply with applicable laws and regulations.
7. Service Improvement: To analyze user experience and improve the quality of the platform.

4 Marketing and Communications

89cd may notify you about relevant offers, bonuses, and promotional information via email. However, you have full control over such communications.

• You can unsubscribe from promotional emails at any time.
• You can request to stop marketing communications through live chat.
• Important security messages related to your account will always be sent and cannot be turned off.
• 89cd will never send unsolicited messages to your mobile number.

5 Cookie Policy

The 89cd platform uses cookies to function properly and to improve the user experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the platform's core functionality, login sessions, and security. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferred language, display settings, and similar preferences.
• Analytics Cookies: Used to collect site usage statistics to improve service quality. These do not contain any personally identifiable information.
• Security Cookies: Used to detect fraudulent activity and to protect your account.

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

6 Sharing Information with Third Parties

89cd never sells your personal information or transfers it to unauthorized third parties. However, information may be shared in the limited circumstances described below:

• Payment Partners: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, Upay, and banks.
• Game Service Providers: Limited information may be shared with game service providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others to deliver the gaming experience.
• Security Services: With technology partners for fraud prevention and account protection.
• Legal Authorities: Information may be disclosed to authorities in accordance with court orders, legal obligations, or government directives.

In all cases, only the minimum information necessary to fulfil the purpose is shared.

7 International Data Transfers

The technical infrastructure of the 89cd platform may be located in multiple countries. As a result, your information may be transferred internationally for technical processing purposes. In such cases:

• Industry-standard SSL encryption is always used.
• The receiving party must follow data protection standards equivalent to this privacy policy.
• The security of personal information is ensured under all circumstances.

8 Our Security Measures

89cd applies the highest standard of technical and administrative measures to protect your personal information. Our security framework is described below:

• SSL/TLS Encryption: All data transmitted on the platform is protected by strong encryption technology.
• Password Hashing: Your password is never stored directly; advanced hashing algorithms are used.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of security for your account.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Reviews: Our systems undergo regular security audits.
• Trained Staff: Our staff receive regular training on data protection.

However, no organization can guarantee 100% security on the internet. You are therefore encouraged to remain vigilant about the security of your own account.

9 Data Retention Period

89cd retains your personal information only for as long as necessary. The retention periods are as follows:

• Active Account Data: For the entire duration that the account remains active.
• Financial Transaction Records: For a specified period in accordance with legal obligations.
• Closed or Inactive Accounts: Even after an account is closed, some information may be retained for a limited period as required by law.
• Log Files: Technical logs are generally deleted automatically after a set period.

After the designated period, data is securely deleted or anonymized.

10 Your Rights Regarding Your Information

As a user of 89cd, you have certain important rights over your own personal information. We respect these rights and help you exercise them.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in your stored information, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted (however, where legal obligations exist, it may not be possible to delete all information).
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured and readable format.
• Right to Withdraw from Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact our 24/7 live chat support or send an email to [email protected].

11 Protection of Minors' Information

The 89cd platform is for persons aged 21 and above only. We do not knowingly collect personal information from any minor.

• Age verification is mandatory at registration.
• If an account belonging to a minor is discovered, it will be closed immediately.
• All information associated with that account will be securely deleted.
• If you become aware that a minor is using our platform, please contact us.

12 Changes to the Privacy Policy

89cd reserves the right to update this privacy policy from time to time. In the event of changes:

• For significant changes, a notice will be sent to the registered email address.
• The "Last Updated" date on this page will be changed.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.
• We recommend that you visit this page regularly.

13 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. In the event of any dispute regarding data protection, both parties will first attempt to resolve the matter through discussion. If a resolution cannot be reached through discussion, the applicable legal framework will be followed.

14 Related Pages

If you need more information, you can read the following pages:

• Terms and Conditions — General terms for using the platform.
• Responsible Gaming — Guidelines on safe and responsible gaming.
• About Us — Learn more about 89cd.
• FAQ — Answers to common questions.